June 28, 2004

CRM不只是C+R+M

CRM不只是C+R+M
C 等於「客戶真正獲得的價值」
R 的本質是「關係機制」
M 是系統化管理

詳見 CRM不只是C+R+M

Posted by jon at June 28, 2004 06:11 PM | TrackBack
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